1. Our commitment to privacy
Radford Furnishings Pty Ltd ACN099 000 110 and its subsidiaries, related entities and affiliates (We, Our or Us) respect your privacy and We are committed to compliance with Our obligations under the Privacy Act1988 (Cth).
2. Collection of your personal information
We will collect your personal information in a fair and lawful manner, and not in an unreasonably intrusive way.Where it is reasonably practical to do so, We will collect your personal information directly from you.However, in certain cases We will collect personal information from third parties, including from publicly available sources.
2.1 Direct collection
We may collect the personal information you directly give Us through some of the following means:
(a) when processing your credit application submission;
(b) when you make an inquiry or order in relation to Our goods or services (over the telephone, by post, fax or through Our Website);
(c) in administering and performing Our contracts with you following a purchase from a post, fax, telephone or Website);
(d) from other related correspondence (whether in writing or electronically);
(e) while conducting customer satisfaction and market research surveys;
(f) whilst administering any of Our services; and
(g) during telephone calls.
2.2 Third parties
We may also collect personal information from third parties, including (but not limited to):
(a) credit reporting and debt collection agencies;
(c) Australia Post;
(d) Australian Electoral Commission; and
(e) Law courts.
2.3 Unsolicited information
If We receive personal information about you that We have not requested, and if We determine that We could not have lawfully collected that information under privacy law if We had requested it, We will destroy or de-identify the information, if it is lawful and reasonable to do so.
3. Types of personal information We collect
3.1 Personal Information
The type of personal information We may collect can include (but is not limited to) your:
(c) date of birth;
(d) contact details;
(e) financial statements;
(f) driver licence details;
(g) information received from credit reporting agencies;
(h) employment details; and
(i) details regarding your income, assets and liabilities, account balances, and risk profile.
We usually obtain personal information directly from Our customers through application or other forms, (including forms submitted via the Website) and from maintaining records of information provided in the course of ongoing customer service.We may also obtain information from other sources, including Our customer’s advisors, financiers and from credit reporting agencies.
Where you do not wish to provide Us with your personal information, We may not be able to provide you with requested goods or services.
We may collect personal information by other means from time to time, for example, through market research, surveys or special offers, to enable Us to improve Our service or consider the wider needs of Our customers or potential customers.
3.2 Information collected from this Website
We may collect credit card details and other related information where you order goods or services via the Website or by other means.All personal information and credit card details collected and stored on the Website will be protected by data encryption.
If you do not provide any information We request We may not be able to provide goods and services to you.
3.3 The purposes for which We collect personal information
We will only collect and hold personal information for the primary purposes of:
(a) providing you with Our goods and services;
(b) managing and administering those goods and services, including account opening procedures; and
(c) fulfilling Our related legal obligations.In particular, We may be required to collect certain personal information in order to comply with government legislation and regulations.
3.4 How We use or disclose your personal information
Personal information collected by Us (including via the Website) may be accessible by external credit facility providers engaged by Us to process payments on Our behalf.
Your consent to this disclosure is required in order to open an account on the Website. If you do not consent to this disclosure, We may not be able to provide the goods and services offered via the Website to you.
We, and Our agents, will only use and disclose your personal information as permitted by the National Privacy Principles and from 12 March 2014 the Australian Privacy Principles and the Privacy Act.
3.5 Primary purpose
Some of the primary purposes for which We use and disclose personal information include:
(a) maintaining customer records;
(b) delivery and supply of goods and services;
(c) account keeping, invoicing and debt collection;
(d) locating and/or retrieving Our goods;
(e) administering Our accounts with you;
(f) account opening procedures, including credit reference checks and obtaining credit reports from credit reporting agencies; and
(g) registering Our security interests under the Personal Property Securities Act 2009 (Cth).
3.6 Secondary purpose
We may also use and disclose your personal information We collect for a secondary purpose.A secondary purpose is one which is related to the primary purpose of collection.Some of the secondary purposes for which We may collect your personal information include:
(a) marketing Our goods and services to you;
(b) goods and services development;
(c) customer and market research; and
(d) to keep you informed of any changes to Our business, goods and services or other offerings that may be of interest to you.
We will not use or disclose your personal information for any other purpose unless you have consent to that use or disclosure.
3.7 Can you ‘opt out’?
Individuals who do not wish to receive marketing information can opt out by contacting Our Privacy Officer.
4. Accessing your personal information
You have the right to access your personal information held by Us and We will generally provide it to you but in some cases We may, where and to the extent We are permitted by law, refuse access to some or all of that information.If We do refuse access We will provide reasons.
To make a request, you will need to obtain and complete an application form verifying your identity and specifying what information you require.We may charge an administrative fee for informing you what information We have about you.
5. Security of personal information
Safeguarding the privacy of your information is important to Us, whether you interact with Us personally, by phone, mail, over the internet or other electronic medium.We take all reasonable steps to protect the personal information We hold from misuse and loss and from unauthorised access, modification or disclosure.
We may need to maintain records for a significant period of time.However, We will take reasonable steps to destroy or permanently de-identify personal information if it is no longer needed for any purpose for which the information may be used or disclosed.
6. Keeping personal information accurate, complete and up-to-date?
We will take reasonable steps to make sure that the personal information We collect, use or disclose is accurate, complete and up-to-date.
If any of your personal details change or you discover any errors in your personal information We hold, please contact Us as soon as possible to help Us keep our records accurate, complete and up-to-date.
We may, if permitted by law, refuse to change our records of your personal information.If this occurs, We will provide you with reasons as to why this has occurred.
8. Transfers of personal information overseas
By trading and communicating with Us, you acknowledge and agree to Us using and disclosing your personal information in this way.
9. Contacting Us
If you have any questions or concerns about Our use of your personal information, please email Our Privacy Officer at firstname.lastname@example.org or write to The Privacy Officer, Designers Place c/o Radford Furnishings Pty Ltd, Level 1, 146 Burwood Rd, Hawthron, VIC, 3122